FAQs
+ Is L. Trapp Jewelry Studio Open?
Yes. We are open normal business hours Mon- Fri from 10am -5pm. Appointment is preferred.
+ Will COVID-19 Affect My Jewelry Order?
We may experience intermittent shipping delays due to the impacts of COVID-19. We will continue to update you regarding your order.
+ Can You Help Me Design a Custom Piece of Jewelry?
Absolutely! L. Trapp Jewelry specializes in complete custom design, and can create the jewelry piece of your dreams. For more details, please visit our page on custom jewelry design or call us.
+ Can I Buy a Ring Setting Without Buying a Diamond From L. Trapp Jewelry?
Our settings are custom made-to-order and handcrafted for a center stone with specific dimensions to ensure the highest quality of the final product. For this reason, we will sell stand-alone settings or semi mount rings as long as L. Trapp Jewelry sets your center stone provided.
+ Does L.Trapp Jewelry Sell Lab Created Diamonds?
Yes. We offer an excellent selection of lab created diamonds, which have the same optical, physical, and chemical characteristics as natural diamonds.
+ Are Lab Created Diamonds Real Diamonds?
Yes. They are real diamonds. Lab created diamonds have the same physical, chemical, and optical characteristics as natural diamonds, as well as the same fire, scintillation, and sparkle. Lab created diamonds are nearly impossible to differentiate from natural diamonds with the naked eye.
+ Are Lab Created Diamonds From L. Trapp Jewelry Certified?
Yes. Lab diamonds are certified by independent diamond grading labs, and have an inscription that matches the number on the laboratory certificate.
+ I Like a Piece of Jewelry on Your Site, But Would You Make a Small Change For Me?
All of our pieces are made to order, which typically allows us to customize our standard items to fit your personal preferences. For example, we can modify the center stone shape, the final finish, the precious metal, and the stones that we set. Please note that sterling silver pieces cannot be modified. Contact us to discuss and confirm all of your modification options.
+ Do You Offer Alternative Metal Options, Such As Pink Rose Gold?
Yes. L. Trapp Jewelry is proud to offer platinum,14k & 18K white gold, 14k & 18K rose gold, and 14K & 18k yellow gold for most ring styles. For more information, please contact us. At this time, we do not work with tungsten or titanium.
+ Are Your Prices Negotiable or Flexible?
We offer the most superb value by providing our high quality fine jewelry at the lowest possible price, usually lower than many traditional jewelry retailers offer. Therefore, we are not in a position to provide additional discounts or negotiated pricing.
+ What Payment Methods Do you Accept?
L. Trapp Jewelry accepts check, cash, all major US, credit cards, Venmo & PayPal.
+ Can You Help Me Keep the Engagement Ring a Surprise?
Please let us know how we can help you keep your surprise. We understand that diamond jewelry is frequently given for special surprise occasions, such as an engagement. Please contac us to make special arrangements.
+ Do You Include Insurance Appraisals With Purchase?
We include a complimentary insurance appraisal with all engagement rings and wedding rings that have not been modified and all pendants and earrings over $2,000 USD. For other items, insurance appraisals are available upon request.
+ Do You Offer Saturday Delivery for Shipping?
Yes. Please contact us to arrange for a Saturday delivery.
terms and conditions
Online orders
All of our online selections at L. Trapp Jewelry are made-to order to your personal specifications of Size, Metal, and Center Stone requirements. This piece is being made "Just For You" and will not be eligible for exchange or return.
We will begin working on your order as soon as you submit it. Therefore, we are unable to change or cancel your order once we have begun production. If your order was made in the last 24-48 hours, please contact us and we will do our best to assist you, otherwise after 48 hours, orders cannot be cancelled.
We begin production right away to minimize production times. Each piece is handcrafted with the utmost care, one piece at a time in our Scottsdale Jewelry Studio. We will thoroughly inspect your piece throughout every step of the design process, to ensure perfection. Current production time at L. Trapp Jewelry is approximately 4-8 weeks from the time your order is placed.
We are always happy to assist you with questions and updates along the way. So please do not hesitate to contact us anytime during the production process of your personal piece of jewelry. We looking forward to working with you. Thank you for choosing L. Trapp Jewelry.
Things to remember:
*Production may require an additional two week processing time, should we face anymore unexpected delays due to COVID-19.
* Custom Orders are Final Sale
* Shipping costs for repairs items are not covered by L. Trapp Jewelry