terms and conditions

Online orders

All of our online selections at L. Trapp Jewelry are made-to order to your personal specifications of Size, Metal, and Center Stone requirements. This piece is being made "Just For You" and will not be eligible for exchange or return. 

We will begin working on your order as soon as you submit it. Therefore, we are unable to change or cancel your order once we have begun production. If your order was made in the last 24-48 hours, please contact us and we will do our best to assist you, otherwise after 48 hours, orders cannot be cancelled.

We begin production right away to minimize production times. Each piece is handcrafted with the utmost care, one piece at a time in our Scottsdale Jewelry Studio. We will thoroughly inspect your piece throughout every step of the design process, to ensure perfection. Current production time at L. Trapp Jewelry is approximately 4-8 weeks from the time your order is placed. 

We are always happy to assist you with questions and updates along the way. So please do not hesitate to contact us anytime during the production process of your personal piece of jewelry. We looking forward to working with you. Thank you for choosing L. Trapp Jewelry. 

Things to remember:

*Production may require an additional two week processing time, should we face anymore unexpected delays due to COVID-19.

* Custom Orders are Final Sale

* Shipping costs for repairs items are not covered by L. Trapp Jewelry